Orders & Delivery
How much is delivery?
Delivery fees are at a flat rate of $7.
Delivery fees however are waived for orders that are $80 and above.
My order is wrong / the product I got is defective
Please reach out to us asap at halppp@themeatbar.co with details like your order number, and photos. We will get back to you asap with a replacement / refund.
Human error is sometimes inevitable, but we take full responsibility and want to make things right again.
Cancellation, exchange & refund policy
We do not allow order cancellations and exchanges.
If you have a problem with your order, please reach out to us asap at halppp@themeatbar.co with details like your order number, and photos. We will get back to you asap to understand the situation.
Refunds / replacements will be on a case by case basis.
Product Enquiries
My pet has specific dietary needs, are your treats suitable?
We do have quite a wide range of products on our list, some might be suitable and some not. We definitely don't want any pets to be eating something not suitable, so do drop us a msg at halppp@themeatbar.co to ask and clarify, our in-house canine and feline nutritionist will be able to assist!
Why is the item I want, out of stock / not available?
As much as we try to have enough for everyone, we are limited by raw material availability (eg every bull only has 1 pizzle; ostriches don't lay eggs all year round) and we are also limited by the capacity of our freeze dryers.
Sometimes, we are forced to throw out batches of treats that do not pass our quality control requirements, and other times our machines throw tantrums and need to be serviced. As a small business, we work very hard to ensure that quantity will never be a priority over quality. Please bear with us if certain items sell out too fast and are not available!
You may also drop us a msg to enquire about specific items and we can let you know if they will be made available soon!
Collaborations
I am interested in carrying TMB products in my shop/at my event.
TMB has always been grounded by values held dear to our hearts. If you share the vision of pushing for higher standards in animal welfare, please drop us a message at homies@themeatbar.co, we are more than happy to chat over coffee!